Vodafone's Franchise Partner
and
Appointed FCA Representative
in
The Mall
Cribbs Causeway
Bristol
BS34 5UR
#comeandseeteamcharca
for your consumer or business
mobile, landline and broadband requirements.
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Want help lowering your home telecom bills?
Do you have a mobile or broadband question?
Want help deciding your new phone
or your upgrade options?
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Get the best attention.
We always recommend coming in to see
#teamcharca
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We are a small local company
operating the Vodafone store in Cribbs
and
appreciate your support
Franchise Partner
Vodafone have franchised their stores, and this elite Vodafone store in the Mall is operated by
Charca Telecom Limited,
a small local Gloucestershire based company who pride themselves in providing quality customer service to the catchment communities in Wales, Gloucestershire, Wiltshire, Avon and Somerset.
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Appointed FCA Representative
Charca Telecom Limited is an appointed representative of Vodafone Limited which is authorised and regulated by the FCA.
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This means that we must treat everyone fairly, be open and honest and never mis-sell Vodafone's products and services
Experienced Professional Staff
The staff have many years of Vodafone Retail experience and can deal with every eventuality enabling you to have confidence in receiving a very professional customer service every time you visit this store.
Elite Store
Bristol Cribbs is one of Vodafone's elite store's and is fully equipped, offering a full range of devices, equipment and accessories.
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Ask for a demo
Caring Customer Experience
The team care that you receive the best experience and would love you spread the word to friends and family.
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Great Venue
The Mall is a destination to experience and the place to get your Vodafone mobile, SIM and broadband services.
With 7000 free parking spaces, its an air conditioned venue with 153 shops and food hall for a day out or just to pop into.
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Meet the Team
Aayushi
Assistant Store Manager
Aayushi joins us after completing a Masters in management and started with Vodafone in 2022. She has experience and knowledge to help you in all aspects of the mobile business.
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Bilingual: Fluent in English, Hindi and Gujaradi
Ben
Assistant Store Manager
Ben has several years of retail experience and has a great business mind. He is very jovial and upbeat and has a keen eye for business and investing.
He enjoys keeping fit and cooking in his spare time
Kai
Retail Adviser
Kai emmigrated from Hong Kong where he spent many years in Retail Mobile stores so has many years of experience to help you with your decisions.
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Enjoys cooking and playing basketball
Bilingual: Fluent in English, Cantonese and traditional Chinese
Callum
Senior Store Manager
Our very respected SSM, with vaste managerial experience having managed several Vodafone stores since starting Vodafone in 2011
Millicent
Retail Adviser
Millicent joined us in Sept23 after completing a BTEC Business course at SGS Filton College. She is a very happy and caring person, who loves problem solving and helping customers with their telecom plans and decisions.
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Jo
Retail Adviser
Jo started with Vodafone in 2006, has worked at various stores, in different roles and since starting her family, is with us part time in Cribbs on Monday's, Tuesday's, Wednesday's and Thursday's.
Alan
Retail Adviser
Alan emmigrated from Hong Kong where he spent many years in Retail Mobile stores so has many years of experience to help you with your decisions.
Bilingual: Fluent in English and Cantonese
Luke
Retail Adviser
Luke joined us in Nov23 after graduating in the Midlands and starting his telecoms career with EE and Samsung. He has a very professional and customer centric attitude to help you with your telecom needs.
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He enjoys gaming and watching films
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Continual training and education
Employees have access to remote online training, and daily updates to keep them abreast of offers and developments.
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We frequently invite guests to present their products and services
We Take Pride in Our Service
Please help our team to expand their networks
and help them with their future careers aspirations.
If you enjoyed your experience
please Link In with them
and leave a recommendation.
It may help them in the future
and
you have a store contact
for your future requirements
Recruitment
Thanks for your interest
Unfortunately, we arent currently recruiting
Make an appointment to see the team
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Book a face-to-face appointment with our team and you can get help with a​
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Tech Team full experience
Whether you need help setting up your new phone or something’s just not working right, our Team are here to help – with friendly, practical advice personalised to your needs. There may be a cost (£25 for 30 mins, and £10 for an additional 30 mins), but we’ll let you know upfront.
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You will be directed to Vodafone's website to arrange the appointment.
We look forward to seeing you!
Only your name and appointment time are passed to us from Vodafone
Our Phone Suppliers
We support the most popular mobile phone suppliers and have demonstration devices in store of many of them to show you.
You purchase the device on terms between 12 and 36 months
Benefits:
INTEREST FREE!
- Pay an up front payment of your choice, above the minimum,
to pay the monthly amount you can afford.
- Up to 3 year free battery refresh!!
and
- LIFETIME Manufacturers Warranty
when you have an Airtime plan with Vodafone
We have various Airtime Plan durations, 1 month,12 , 24 and 36 months available
This package is called a Vodafone 'EVO' plan
You are now able to choose the monthly cost that suits you
by combining the Phone and Airtime contract lengths
EVO plans are upgradeable from 3 months
We can help you reduce your monthly telecom bill
with
Vodafone Home Broadband (HBB)
(Home phone/landline and internet access)
and
Airtime offers
HBB from just £22 per month for 24 months!
Vodafone HBB is sold at a discounted monthly price
if you are already with us,
or
if you join with a new airtime plan.
To confirm, the price above is discounted
for the FULL term of the contract!
Also receive discount's on additional lines
for family and friends!!
Household costs are going up
Let us help you reduce them!!!
#comeandseeteamcharca
and ask about "Vodafone Together"
We are helping customers save literally £100's a year
on products and services they already use!
Whats happening at the store and in and around the Mall?
Please follow us on Facebook
to obtain up to date information about
the store,
the in-store offers available,
competitions taking place
and
employee recommendations.
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We also share whats happening in and around the Mall.